Complete the First Time User Information form entries as labeled. SSN is 9 digits only, without dashes. Account Number is 10 digits, including leading zeros. Name is optional, but may help us if there is a problem. E-Mail Address should be where you want us to send any banking related messages. Submit the form. If an error message is returned, click on the back button under the message to return to the form. Review the information you entered, correct any errors and resubmit.