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INTERNET BANKING TERMS AND CONDITIONS AGREEMENT

This Agreement describes your rights and obligations as a user of the On-line Banking Service or the Bill Payment Service.  It also describes the rights and obligations of Belmont Federal Savings and Loan Association.  Please read this Agreement carefully.  As an authorized account holder you must abide by the terms and conditions of this agreement, and those provided to you at account opening, in order to use this Service.

CUSTOMER DISCLOSURE AND AGREEMENT TO RECEIVE ELECTRONIC COMMUNICATIONS AND DISCLOSURES

By selecting the "I Accept" button, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with us for the provision of certain On-line Banking Services, may be in electronic form, (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form, and (4) agreeing to be bound by this Agreement and accept its terms and conditions as they may be amended.

You are also acknowledging receipt of the following information and agree that:

Belmont Federal Savings and Loan Association
PO Box 628
210 Park Street
Belmont, NC  28012

You are able to access information that is provided in the same manner as the information and the Services via the Internet.

DEFINITIONS

The following definitions apply in this Agreement.

"On-line Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Internet Banking Terms and Conditions Agreement.

"On-line Account" is a Belmont Federal Savings and Loan account from which you will be conducting transactions using this Service.

"Business Day" refers to Monday through Friday, excluding holidays as determined by us.  All On-line transaction requests received after the Business Day, or on a non-Business Day, will be processed promptly, but may not appear in the online history until the following Business Day.

"Access ID" is a series of characters you select to identify you to the service.  This may also be referred to as User ID.

"Password" is a series of numbers and letters you select that establishes your connection to the Service in conjunction with the "Access ID".

"Time of day" references are to Eastern Time.

"We," "us" or "our" refer to Belmont Federal Savings and Loan Association, which offers the Services provided under this Agreement and holds the accounts accessed by the Services.

HOURS OF OPERATION

The Services are generally available 24 hours-a-day, 7 days a week, except during maintenance and upgrade periods which may be routinely scheduled.

USE OF YOUR ACCESS ID AND PASSWORD

The safety of our customers' accounts and account information is of paramount importance to us.  We go through great lengths to protect confidentiality and the security of your account, and urge you to do the same.  You agree to routinely change your Password at least once every 90 days even if not prompted by us or the service to do so. You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services.  You agree to assume responsibility for all transactions initiated through the Services with us to the limits allowed by applicable law. 

While we continue to provide our customers with the level of on-line security we believe necessary and appropriate, customers who share their Access-IDs and/or Passwords are giving up the full benefit of our security measures and legal protections to which they may be entitled.  No Belmont Federal Savings and Loan representative will ever call and ask for your Access ID or Password.

YOUR LIABILITY IF YOUR PASSWORD HAS BEEN LOST OR STOLEN OR FOR UNAUTHORIZED TRANSFERS

If your Password has been lost or stolen, call Belmont Federal Savings and Loan at 704-825-9861 immediately during our Business Day.  Telephoning us is the best way of minimizing your losses.  You may also restore the security of your Service by immediately changing your Password.  If you believe your Password has been lost or stolen and you tell us within 2 Business Days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password to conduct unauthorized electronic funds transfers without your permission.

If you do NOT tell us within 2 Business Days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers without your permission if you had told us, you could lose as much as $500.00.

BANKING TRANSACTIONS WITH ON-LINE BANKING

In addition to viewing account information, you may use On-line Banking to conduct the following transactions:

Additional services may be made available for On-line Banking from time to time.  By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.

ALERTS/MESSAGES

Internet banking alerts allows you to set up automated alert events based on your own criteria to be alerted upon.  Alerts may be sent via email or in an online message box within Internet banking, or both.  Email alerts will be sent to the email address you provide in creating the alert.

STATEMENTS

You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account.

ERRORS AND QUESTIONS

In case of errors or questions about your On-line Banking or Bill Payment Transactions, please call us at 704-825-9861, or write a letter and send it to:

Belmont Federal Savings and Loan Association
PO Box 628
210 Park Street
Belmont, NC  28012

We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.  We will need:

If the report is made orally, we may require that you send the complaint or question in writing within 10 Business Days from your initial contact.  We will notify you with the results of the investigation within 10 Business Days after you contact us and will correct any error promptly.  If more time is needed, however, we may, at our sole discretion, take up to 45 calendar days to investigate a complaint or question.  If this occurs, we will credit your account within 10 Business Days for the amount you think is in error.  This will allow you to use the money during the time it takes us to complete our investigation.  If your complaint or question is not received in writing within 10 Business Days from your original contact, we may not credit your account until the investigation is complete.

If your notice of error concerns a transaction that occurred during the first 30 days after the first deposit to the account was made, the applicable time periods are 20 Business Days in place of 10 Business Days and 90 calendar days in place of 45 calendar days.

If we determined that no error occurred, we will send you a written notice within 3 Business Days.  You may request copies of the documents that were used in the investigation.

You agree that Belmont Federal Savings and Loan may respond to you by e-mail with regard to any claim of unauthorized electronic fund transfer related to the Service.  Any such electronic mail sent to you by us shall be considered received within 3 Business Days of the date sent by Belmont Federal Savings and Loan, regardless of whether or not you sign on to the Service within that time frame.

OUR RESPONSIBILITY AND LIMITS OF OUR RESPONSIBILITY

We agree to make reasonable efforts to ensure full performance of On-line Banking.  We will be responsible for acting only on those instructions sent through On-line Banking which are actually received, and cannot assume responsibility for circumstances over which we have no direct control.  This includes, but is not limited to, the failure or malfunctions in communication facilities, which may affect the accuracy or timeliness of messages you send.  We are not responsible for any losses should you give incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.

Any information you receive from us is believed to be reliable.  However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed.  We are not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

We are not responsible for any fees incurred for Internet access, or for any computer virus, malicious code or other related problems that may be attributable to services provided by any Internet access service provider or that you may obtain from any web site, e-mail or unintentional means (i.e. hackers).

You are responsible for obtaining, installing, maintaining, and operating all hardware and software necessary for performing and securing On-line Banking on your device(s).  We will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.

We will be responsible for your actual losses if they were directly caused by our failure to:

  • Complete an Electronic Funds Transfer as properly requested

  • Cancel an Electronic Funds Transfer as properly requested.

    However, we will not be responsible for your losses if:

    • Through no fault of ours, you do not have enough money in your account to make the transfer
    • Through no fault of ours, the transaction would have caused you to exceed your available credit
    • Circumstances beyond our control (e.g. fire, flood, power outage, mail delivery delays, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken
    • There is a hold on your account, or if access to your account is blocked in accordance with banking policy
    • Your funds are subject to legal process or other encumbrance restricting the transfer
    • Your transfer authorization terminates by operation of law
    • You believe someone has accessed your accounts without your permission and you fail to notify us immediately
    • You have not properly followed the scheduling instructions, included in this or any other Agreement, to make a transfer or the Payee refuses the Service
    • For the failure of any payee to correctly account for or credit the payment in a timely manner
    • We have received incomplete or inaccurate information from you or a third party involving the account or transfer
    • For changes to the payee's address or account number (unless you have advised us of the change within 3 Business Days in advance)
    • We have a reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring, or if you default under this Agreement, the Deposit Account Agreement, a credit agreement, or any other agreement with us, or if we or you terminate this Agreement

    There may be other exceptions stated in this agreement and in other agreements with you.  In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.

    If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

    The limit of our liability shall be as expressly set forth herein.  Under no circumstances will we be liable in contract, tort, or otherwise for any special incidental, or consequential damages, whether or not foreseeable.  By consenting to use the services, you agree to waive any and all right to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.

    ELECTRONIC MAIL (EMAIL) AND SUBMISSIONS

    If you send us an electronic mail message through the Service, we will be deemed to have received it on the following Business Day.  Emails will be answered within a reasonable timeframe.

    You should not rely on electronic mail if you need to communicate with Belmont Federal Savings and Loan immediately (e.g. if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur).

    Messages sent by electronic mail may not be secure, might be intercepted by third parties and might not be immediately received by the appropriate department or individual at Belmont Federal Savings and Loan.  Please do not use electronic mail to send communications that contain confidential information that Belmont Federal Savings and Loan requires to be in writing or that need the immediate attention of Belmont Federal employees.  Except as specifically agreed by us or required by law, we will not be subject to any obligations of confidentiality regarding, or liability for losses or damages incurred as a result of, submitted information or from other information transmitted to any person or entity as a result of a request for such transmission.  Be aware that a "receipt" acknowledgment on an electronic mail message means only that the message has been routed into the Internet, not that the message has been received by us.

    All information submitted to Belmont Federal Savings and Loan via this web site shall be deemed and remain the property of Belmont Federal Savings and Loan and we shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information from any visitor to this web site or provided to Belmont Federal Savings and Loan through this web site.  Belmont Federal Savings and Loan shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the Belmont Federal Savings and Loan entity having the direct customer relationship or as otherwise specifically agreed or required by law.  Nothing contained herein shall be construed as limiting or reducing Belmont Federal Savings and Loan's responsibilities and obligations to customers in accordance with Belmont Federal Privacy Policy.

    OTHER AGREEMENTS

    In addition to this Agreement, you and we agree to be bound by and comply with the requirements of the agreements applicable to each of your On-line Accounts. Your use of the On-line Banking service or the Bill Payment Service is your acknowledgement that you have received these agreements and intend to be bound by them.  You should review other disclosures received by you when you opened your accounts at Belmont Federal Savings and Loan, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement.  We will automatically deduct any fees related to this Service from your Bill Pay Account each month.  All terms and conditions of the disclosures provided to you at account opening, including but not limited to, our Consumer Privacy Statement, the Truth in Savings, Regulation E Disclosure, Depositor's Agreement and Terms and Conditions apply to this Service.

    MODIFICATIONS TO THIS AGREEMENT

    We may modify the terms and conditions applicable to this Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records or by posting the information on our web site or in any other manner that we determine, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law.  We may send any notice to you via electronic mail and you will have been deemed to have received it 3 days after it is sent.  We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.

    DISCLOSURE OF INFORMATION TO THIRD PARTIES/PRIVACY POLICY

    A copy of our Consumer Privacy Statement is available upon request or can be mailed to you upon request by calling us at 704-825-9861, or writing a letter and sending it to:

    Belmont Federal Savings and Loan Association
    PO Box 628
    210 Park Street
    Belmont, NC  28012

    You can also access our Policy online by clicking on the Privacy Policy icon on our Website.

    INACTIVITY/TERMINATION

    You are responsible for complying with all terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services.  We can terminate your On-line Banking privileges (including the Bill Payment Service) under this Agreement without notice to you for any reason; or if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing.  We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.

    If you are not paying a monthly service charge for the Service, we may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive 180 day period.  If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service.

    To cancel the On-line Banking and/or Bill Payment Service, you must notify us.  Your notification should include your name, address and the effective date to stop the service(s).  You may notify us by one of the following methods:

    • By calling 704-825-9861
    • By writing a letter and sending it to:

    Belmont Federal Savings and Loan Association
    PO Box 628
    210 Park Street
    Belmont. NC  28012

    GOVERNING LAW

    This Agreement is governed by the laws of the state of North Carolina and applicable federal law(s).

    FEE SCHEDULE

    Belmont Federal Savings and Loan Association offers the benefits and convenience of the On-line Banking service to you at no monthly charge.  Account research, stop payment charges and Bill Pay Services will be assessed at the rates published in Belmont Federal Savings and Loan's schedule of fees and deducted from your Bill Pay Account or another account you hold at Belmont Federal.

    These fees are subject to change.  We will notify you in writing regarding any fee changes at least 30 days in advance of the effective date of those changes.

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